Shipping

Small parts, sealed against damp

Strings rust in a humid carton and a capo with a corroded spring never grips evenly again. Everything metal ships sealed with a desiccant.

Packed in

1-2 business days

Picked, checked and boxed at our Jaipur, Rajasthan workspace.

In transit

3-9 business days

3-6 days to a metro, 6-9 days to the rest of India.

Door to door

4–11 business days

Counting our packing time, start to finish.

Dispatch and handling

Anything confirmed before 3:00 PM IST on a working day joins that evening’s pickup; anything after it is packed the next working morning. We dispatch Monday to Saturday and do not ship on Sundays or public holidays.

Strings and anything steel ship sealed with a desiccant sachet, because a humid transit is enough to dull a set before it is ever fitted. Capos and tuners travel in a padded pocket so the spring or the clip is not loaded in the box.

What shipping costs

Delivery is free on orders of ₹1,499 and above. Below that threshold a flat ₹59 is added at checkout, anywhere in India — we do not charge more for a distant PIN, and we do not quietly fold the courier fee into the product price.

Cash on Delivery is available across most of the country. A handful of remote PINs sit outside our couriers’ COD network and very high-value baskets may be prepaid-only; in both cases the checkout tells you before you place the order, not after.

Couriers and tracking

We ship with Blue Dart and XpressBees. Which one carries your parcel depends on the destination PIN, not on what you paid.

A tracking link goes out by email and SMS on the day we hand the parcel over. Courier scans can lag by a day, particularly over a weekend, so a link that looks frozen on Saturday is usually moving again by Monday. If it has genuinely not updated in seventy-two hours, tell us and we will chase the courier ourselves.

Addresses we cannot reach

  • India only — we do not ship internationally
  • street addresses only; no PO boxes, no APO or FPO addresses
  • a parcel returned as undeliverable can be re-dispatched, charged at the flat rate above

Questions about a delivery go to boutique@pelarovault.shop, and we answer during Monday – Saturday, 8:00 AM – 5:00 PM IST. Closed on Sundays and Public Holidays.